📱 Mobile App Issue Analysis

📋 Executive Summary

🎯 Where to Focus Your Attention

📊 Current Situation: You have 2,000 unresolved issues that need attention. There's a significant platform imbalance - ANDROID users are reporting 66.7% of all issues (1334 issues), suggesting platform-specific problems that need investigation.

🎯 Priority Version: Version 3.14.1 is your biggest concern with 539 issues (27.0% of total). While this is the highest, issues are spread across versions indicating broader systemic issues.

🔍 Main Problem Type: MISSINGREWARDS issues dominate with 1310 cases (65.5% of total). Secondary concerns are inapppurchasedeliveryfailure (157 cases) and inapppurchaseissues (94 cases).

⚠️ Cross-Platform Alert: 121 issue types affect both iOS and Android (1300 users total), indicating core app problems rather than platform-specific bugs.

🚨 URGENT: 5 critical alerts detected requiring immediate action!

🎯 Recommended Focus: Start by investigating missingrewards issues in version 3.14.1, then expand to other versions if the pattern persists.

Total Issues

2,000

Critical Alerts

5

Top Issue Pattern

missingrewards

Cross-Platform Issues

121

🚨 Alerts (10)

Critical Issues: missingrewards
618 critical issues requiring immediate attention
Type: critical_issues | Generated: 2025-07-25 14:58
Critical Issues: inapppurchasedeliveryfailure
137 critical issues requiring immediate attention
Type: critical_issues | Generated: 2025-07-25 14:58
Critical Issues: inapppurchaseissues
50 critical issues requiring immediate attention
Type: critical_issues | Generated: 2025-07-25 14:58
Critical Issues: billingdisputes
18 critical issues requiring immediate attention
Type: critical_issues | Generated: 2025-07-25 14:58
Critical Issues: appcrashes
16 critical issues requiring immediate attention
Type: critical_issues | Generated: 2025-07-25 14:58
Cross-Platform Issue: missingrewards
518 issues affecting both platforms (iOS: 93, Android: 425)
Type: cross_platform_spike | Generated: 2025-07-25 14:58
Cross-Platform Issue: inapppurchasedeliveryfailure
80 issues affecting both platforms (iOS: 23, Android: 57)
Type: cross_platform_spike | Generated: 2025-07-25 14:58
Cross-Platform Issue: accountrecoveryissues
30 issues affecting both platforms (iOS: 7, Android: 23)
Type: cross_platform_spike | Generated: 2025-07-25 14:58
Emerging Pattern: missingrewards
New issue pattern with 312 occurrences in last 2 weeks
Type: new_pattern | Generated: 2025-07-25 14:58
Emerging Pattern: accountrecoveryissues
New issue pattern with 30 occurrences in last 2 weeks
Type: new_pattern | Generated: 2025-07-25 14:58

🔄 Issue State Distribution

Total Issues

2,000

Most Common State

agent-replied

1976 issues (98.8%)

State Count Percentage
Agent Replied 1,976 98.8%
Waiting For Agent 15 0.8%
Pending Reassignment 9 0.4%

📈 Trends

🔢 Version Analysis

📱 iOS Versions

Version Issues
3.14.1 170
3.15.1 252
3.15.3 80
3.13.5 120
3.14.0 10
3.12.1 26
3.11.0 3
3.10.0 2
3.9.0 1
3.8.2 1

🤖 Android Versions

Version Issues
3.14.1 369
3.15.1 254
3.15.3 411
3.13.5 118
3.14.0 97
3.15.4 43
3.11.0 9
3.15.2 8
3.10.0 5
3.9.0 4

🔍 Pattern Detection Results

Advanced pattern matching with subcategory breakdown - click on patterns to explore subcategories

Missingreward S

Support issue requiring attention

667 total cases 13 subcategories
Most affected: Version 3.14.1 (215 cases)
Spans 16 versions, 2 platforms
Click to explore subcategories ↓

Inapp Purchase Delivery Failure

Support issue requiring attention

109 total cases 3 subcategories
Most affected: Version 3.15.3 (31 cases)
Spans 11 versions, 2 platforms
Click to explore subcategories ↓

Inapp Purchase Issues

Support issue requiring attention

37 total cases 2 subcategories
Most affected: Version 3.14.1 (9 cases)
Spans 9 versions, 2 platforms
Click to explore subcategories ↓

Account Recovery Issues

Support issue requiring attention

30 total cases 1 subcategories
Most affected: Version 3.15.3 (25 cases)
Spans 3 versions, 2 platforms
Click to explore subcategories ↓

App Crashes

Support issue requiring attention

16 total cases 1 subcategories
Most affected: Version 3.15.1 (9 cases)
Spans 4 versions, 2 platforms
Click to explore subcategories ↓

🔥 Issue Concentration Analysis

What this shows: Each cell shows how many issues of a specific type affect each app version. Darker colors = more concentrated problems.

Few Issues
Many Issues

📊 Reading this chart: Find where issue types (rows) intersect with app versions (columns). Dark blue cells = concentrated problems that need attention.

Issue Type ↓
Version →
v3.10.0
v3.11.0
v3.12.1
v3.12.2
v3.13.1
v3.13.4
Missingreward S
Inapp Purchase Delivery Failure
Inapp Purchase Issues
Account Recovery Issues
App Crashes
3
5
2
1
1
2
1
2
1
1
1

📱 Reading this chart: Find where issue types (rows) intersect with platforms (columns). Dark blue cells = platform-specific problems.

Issue Type ↓
Platform →
ANDROID
IOS
Missingreward S
Inapp Purchase Delivery Failure
Inapp Purchase Issues
Account Recovery Issues
App Crashes
517
150
81
28
21
16
23
7
3
13

🔍 Issue Breakdown

×

Click on any blue cell to see specific issues in that category

Report generated by Dynamic Reporting Tool v1.0